Help

Questions, answered.

Everything about paying, shipping, shades and returns. Still stuck? Just ask us.

How do I pay?

Securely via Stripe at checkout — credit/debit card or PayNow. You'll enter payment details on Stripe's own secure page, so we never see your card number.

Do you take PayNow?

Yes. Choose PayNow at checkout and scan the QR with your banking app. Payment usually confirms within seconds, and you'll get an email receipt once it clears.

I have a promo code — where does it go?

Enter it in the promo code field on the checkout page and the discount applies before you pay. If you received a card in a Shopee parcel, that's the code to use.

How much is shipping, and how long does it take?

Flat $4 per order, free once you spend over $60. We pack within 1–2 business days and most parcels arrive in 2–4 business days across Singapore, with tracking sent to your email.

Do you ship outside Singapore?

Not yet — Singapore only for now.

How do I choose my shade?

Each product page shows the available shades with a colour swatch. If you're between shades or unsure, message us — we'd rather help you get it right than have you send it back.

Can I see the full ingredients?

Yes — the complete ingredient list is on every product page, no digging required.

Can I return something?

Opened cosmetics can't be returned for hygiene reasons. But if an item arrives faulty, damaged, or it's simply the wrong thing, email us within 7 days with a photo and we'll replace or refund it. See Shipping & Returns.