Help
Shipping & Returns
Tracked delivery across Singapore, and a straight answer on what happens if something's wrong.
Cost
$4 flat
Free on orders over $60.
Delivery
2–4 days
Business days, tracked, after we pack.
Where
Singapore
Only, for now.
How it ships
Orders are packed by hand within 1–2 business days and sent tracked (SingPost SmartPac or similar). You'll get a tracking number by email as soon as it's on its way. We don't ship on weekends or public holidays.
Returns
For hygiene reasons we can't accept returns on opened cosmetics — we hope that's understandable for products that go on your skin.
If something's wrong, we'll fix it. If your order arrives faulty, damaged in transit, or we simply sent the wrong thing, email us within 7 days of delivery with a photo. We'll send a replacement or refund you — your choice. No arguing.
Not sure about a shade?
Ask us before you order. We'd much rather spend five minutes helping you pick than have you stuck with something that doesn't suit you. Get in touch.
Something not arrived?
Check your tracking first — parcels occasionally sit at a collection point. If it's been more than 7 business days with no movement, email us with your order number and we'll chase it.